HPN & SHL1.6.2 - App Store

Keep track of your health plan information. Anytime. Anywhere.

The HPN & SHL App is a secure way to manage health plan information on the go. Use this convenient service to:
- Find out who is on record as your primary care provider (PCP).
- View, download and email your health plan ID card.
- Save your health plan ID card to your wallet.
- Check the status of a claim, prior authorization or referral.
- See your copay, deductible and out-of-pocket expenses, if applicable.
- View invoices and pay your premium, if applicable.
- Find out who is on record as your primary care provider (PCP).
- Search for a doctor, specialist, facility or lab.
- Talk with our advice nurse. Available 24/7.
- Launch a virtual visit 24/7. No appointment needed.
- Get step-by-step directions to contracted urgent cares and hospitals near you.
- Secure chat with a Member Services representative.
- Access your health records.
- Update your contact information and address.
- Select communication preferences.
- Save your password with Touch ID or Face ID.

We’re continuously adding new features and functionality to improve your experience. Check back regularly.

Your personal medical information is confidential and is only available to you and your provider. To get started, download the app and sign in with your HealthSafe(R) ID. First-time users will need to create an account.

You must be a Health Plan of Nevada or Sierra Health and Life member to use the app.

Version History Stay connected with the HPN & SHL Mobile App. This release introduces a new Notification Center to help you stay informed about important health plan updates. We've also made performance, accessibility, and reliability enhancements for a smoother experience. 1.6.2 Sep 14 Managing your health benefits just got easier. Members will experience a streamlined sign-in and registration experience. Plus, explore updated wellness resources, refreshed document experiences, and ongoing performance and reliability improvements. 1.6.1 Aug 21 Managing your health benefits just got easier. Members will experience a streamlined sign-in and registration experience. Plus, explore updated wellness resources, refreshed document experiences, and ongoing performance and reliability improvements. 1.6.0 Aug 12 Making healthcare management easier, more accessible, and more convenient.
• Expanded Online Health Summary (OHS) access for eligible Medicaid members and added new health measures to provide greater visibility into preventive care opportunities and potential gaps in care
• Save or print your OHS report to support conversations with your Primary Care Provider (PCP)
• Improved usability and navigation within the OHS experience
• Faster performance, enhanced reliability, and a smoother mobile experience
Thank you for using the HPN-SHL Mobile App. We're committed to helping you manage your healthcare anytime, anywhere. 1.5.11 Jul 30 We’ve made updates to improve navigation, accessibility, and your overall app experience.

• Quickly view and switch between plans if you have multiple coverages
• Improvements to "Chat with Us" to better support accessibility standards and usability
• Provider contact details are now displayed for applicable members in your Health Summary
• Enjoy a smoother, more reliable experience when searching for providers on the UHC Choice Plus network 1.5.10 Jun 25 This update makes it even easier to find care and manage your health:

• A cleaner, friendlier Care dashboard showing your Primary Care Provider (and OB/GYN when applicable)
• From Find Care, provider directory search results are personalized based on your plan and location
• Chat is now available right from the bottom navigation
• Virtual visits and the nurse line are now grouped together in the Care menu
• In Claims, you can now see whether a provider was in‑network
• Accessibility enhancements and important security updates 1.5.9 Apr 7 This release contains updates to improve your navigation experience and help you get to your health plan information quicker while on the go:

• Now access Chat from the bottom navigation buttons.
• Virtual visits and the nurse line are now found within the Care menu.
• Within the claims view, see if the provider was in-network.
• Open the Contact Us form right from the login screen. No login required. 1.5.8 Apr 1 • Enhanced security: device-level security (PIN or biometrics) now required.
• Bug fixes and other enhancements to improve your experience. 1.5.7 Mar 3 • Enhanced security: device-level security (PIN or biometrics) now required.
• Bug fixes and other enhancements to improve your experience. 1.5.6 Feb 9 • Share your ID card via text or email, or request a physical card by mail.
• Seamless access to your OptumRx account from the Pharmacy coverage screen.
• Commercial members can now view plan Additional Benefits.
• Enhanced security: device-level security (PIN or biometrics) now required.
• Bug fixes and other enhancements to improve your experience. 1.5.5 Jan 28 If enabled in your phone settings, now enable biometrics in your profile to login! This update also includes bug fixes and other updates to improve your usability and experience. 1.5.4 09/09/2025 Members on Individual policies can now view and pay their premium through the app. Also view your personal health summary, see what's new, and more! 1.5.3 08/22/2025 Now view current and prior year deductible and out of pocket totals. Includes other enhancements and bug fixes to improve your experience. 1.5.2 07/23/2025 Navigation enhancements and bug fixes to improve your experience. 1.5.1 06/10/2025 Bug fixes and error handling enhancements for improved login and navigation experience. 1.5.0 05/02/2025 Orientation enhancements 1.4.4 03/26/2025 Accessibility enhancements. 1.4.3 03/03/2025 Bug fixes, performance improvements, and accessibility enhancements. 1.4.2 02/03/2025 Bug fixes and performance improvements. 1.3.2 12/01/2024 Bug fixes and performance improvements. 1.3.1 09/14/2024 - Update for Health Record data and security authorization 1.3.0 02/14/2024 - Updated layout for Health Records 1.2.0 02/13/2024 - Update to Contact Us page for proper routing to Member Services
- Update to Preference page to load Communication Preferences 1.1.1 02/10/2024 - Update to Contact Preferences page 1.1.0 02/07/2024 1.0.0 02/06/2024